Yes, you can cancel a preorder for 30 days after your place the order or until the day that the order ships (whichever comes first).

Yes, but we ask that the customer cover the cost of return shipping. In most cases, this comes out to roughly $100.

If there is no update of the tracking info for more than 10 business days (from the time the shipping label was created in the logistics website):
The order will be fully refunded within 3 business days of the refund request.

Note: this clause is not applicable for special time/periods such as holidays, covid-19, abnormal weather, or other abnormal situations.

Destroyed in transit

If the order is damaged in transit, with valid proof provided.
The order will be fully refunded within 3 business days of the refund request unless the retailer has requested a replacement.

Valid Proof: screenshot of damaged indication on logistic website

Returned to sender(except case: wrong shipping address left on orders)

If tracking shows the order returned to supplier’s warehouse:
The order will be fully refunded within 3 business days of the refund request unless the retailer has requested a replacement.

Delivered but not received

If the order shows delivered on logistic website but not received:
1) If the delivered address is different from the shipping address left on the order and confirmed by the carrier it was delivered to the wrong address, the order will be fully refunded or replaced within 3 business days.

2) If the delivered address is the same as the shipping address left on orders, and suppliers will only provide proof of delivery, the refund request will be denied.

Damaged or Broken, Stains/Minor scratch/Poor quality, etc., Not as described (size/color/style), Wrong item received, Missing Item/accessories

If the packages/goods ordered have issues (damaged/broken/stains/minor/scratch/poor quality/not as described/wrong item received, missing item etc.) , with valid proof provided The order will be either replaced or refunded and the supplier may request the product to be sent back.
1) If the supplier requests the product returned, the product will either be replaced or refunded within 3 business days after product is returned.
2) If the supplier does not request the product be returned, the product will be refunded within 3 business days of the refund request.

Valid Proof: photos/video of issued goods and photos of package with label.

If the order is damaged in transit, and valid proof is provided, the order will be fully refunded within 3 business days of the refund request unless the retailer has requested a replacement.

Valid Proof: an image of the damage.

If the delivered address is different from the shipping address on the order, the order will be fully refunded or replaced within 3 business days.